What to Do When Your Medical Care Goes Wrong
Sep 16, 2019

Although medical care facilities and services have a vast number of quality checks to ensure that each patient receives the best treatment possible for their condition, it is still possible that your treatment that can wrong. This can be due to a number of factors, including human error and negligence, and can have a large impact on your condition’s ability to improve. If you have been given treatment that has worsened your condition, there are a number of steps that you can take to get the justice that you deserve.

1. Complain to the Hospital or Care Provider

The first step that you should take for both minor and more serious complaints is to complain directly to the hospital where you received treatment. This is especially important if treatment is ongoing as this will allow your situation to be rectified as soon as possible. In a public healthcare facility, they will have their own independent written and verbal complaints procedures which can help you to get the resolution that you need. Your complaint is legally obliged to be investigated, and you will get a written response in reply to this complaint.

2. Get a Lawyer

If your case is not resolved, you should consider getting a lawyer, who can help you to receive the compensation that you need and guide you through the court process if the situation escalates. IBB Claims can help you to rectify a wide variety of medical negligence claims, such as paramedic negligence, as their trained team of advisors can help you to collect evidence, discuss the strength of your advice, and give you advice as to the next steps that you need to take in order to get the end result that you desire.

3. Speak to Your Country’s Health Ombudsman

You can also discuss your case with a health or public ombudsman, if your country has one, which is a regulatory body that is created to investigate the public’s complaints with an organization. They will lead an investigation into your case if your complaint does not give you the answer that you were looking for. They will be able to compare the care that you received with the hospital’s policy, check through medical records and documents, and ascertain blame if needed.

4. Speak to Your Insurer

It is also important that you speak to your insurance provider if you gained hospital or paramedic care from a private health company. This is especially important if your complaint is in reference to your health providence policy or the execution of one of their policies, such as if you don’t have the coverage that you expected. They will also be able to give you unbiased advice as to the next steps to take and who you should complain to.

5. Get a Second Opinion

However, you should never let the complaints procedure affect your medical health, and you should seek a second medical opinion if you are unhappy with the diagnosis or care that you received elsewhere. Not only this, but a medical examination can provide key evidence for any court cases that occur.