Convenience and value for money have become priorities when it comes to shopping these days. And what better than online shopping - a host of catalogues to flip through, a wide range of products in the same segment and a killing deal! But along comes skepticism; what if the goods are damaged or are of improper size or maybe you are simply dissatisfied.
Here comes in the option to return the goods you don’t like. Almost all the online stores have ‘Return’ and ‘Exchange’ policies based on certain criteria. So here’s a few trustworthy names for easier returns and having fun shopping.
Terms On the Go
Fulfilled by Amazon: The Fulfilled by Amazon sellers house their products at Amazon’s fulfillment centres and Amazon owns the responsibility to sell, ship and address customer service issues with such products.
Flipkart Advantage: Similar to Amazon the sellers whose logistics are handled by Flipkart lie in this category and those who sell their products on their own are out of this category.
TrustPay: Snapdeal’s TrustPay protects customers with a 100% moneyback guarantee in case of issue with a product’s quality, size or delivery. It assures 100% money back guarantee if the product is not dispatched within 3 days after the promised shipment date or not delivered in 10 days after shipment.
eBay Guarantee: eBay is an independent online marketplace where independent buyers and sellers transact with each other. eBay does not manufacture, generate, own, sell, store, procure, possess, transmit, send or distribute the products listed by sellers. Yet it guarantees 100% satisfaction to its customers else payment refund or replacement.
Return Policies
1. Amazon
It has a 10 day return policy on most items and a 30 day return policy for beauty, books, apparel, jewellery , shoes etc against any damage and defect. It gives a 30 days return offer on Amazon fulfilled items. In case of seller fulfilled items, the item has to be returned within 30 days, however without a return pick-up option.
If you do not receive a response from the seller within 3 business days then you can report the problem on the website by submitting an A-Z guarantee claim. Claims are resolved in a maximum time of two weeks.
And did you know that in case you cannot return an item then you may sell or trade-in to other Amazon customers? No listing fees required for individual sellers. Set your own price and pay only when your item sells. Also you may trade-in the item for Amazon.com gift card with a free of cost shipping of the item.
2. Flipkart - Hassle free Returns
In case you’ve received a ‘damaged’, ‘defective’ or ‘item not as described’, an easy return request can be raised online. Free of cost pick up is done for returns and replacements alike.
In most cases Flipkart delivers the replacement product even before the pick-up. Returns are subject to the seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 day replacement guarantee for all other sellers for fashion and books, and 10 Day Replacement guarantee for all other categories.
The ‘Flipkart Badge’ ensures a product is quality checked, stocked, packed and shipped by Flipkart.
3. Snapdeal : Easy Returns No Questions Asked Policy
If you are not satisfied with the product quality, size or delivery, raise a return request within 7 days of delivery and get 100% payment protection on goods you buy through TrustPay. TrustPay guarantees 100% of your money back if Snapdeal fails to fulfill its commitment. It claims to dispatch products within 3 days failing which you will get your money back in your freecharge wallet or bank account.
Tip: Prefer to get Freecharge credits as you get massive cashback when transacting with Freecharge wallet offers
4. Jabong – No Questions Asked Return Policy
If you are not 100% satisfied with what you’ve bought, you can return your order in an undamaged condition with all the tags and labels intact for a full refund. Refund is either in the form of Jabong credits or by crediting your credit card account. If the purchase is through cash on delivery (COD), the refund is done either in the form of Jabong credits or by bank transfer.
Most e-commerce companies adopted the COD concept to woo customers. Jabong added a new chapter by launching instant refund for cash-on-delivery returns in September, 2014. As per the design the delivery person will come with wads of currency notes and pay back instantly whenever a customer wants to return a packet. Gojavas, Jabong’s logistic partner has been testing its instant cash payment system in Delhi and now says that it is ready to roll it out starting in the capital.
5. eBay – Don’t Worry. Buy Happy!
eBay requires all its sellers to specify a return policy, whether or not a seller accepts returns. A seller accepts returns keeping in view the slated time frame and meeting the item condition requirements. Even if a seller specifies “no returns accepted”, a buyer can always return his purchase if it does not match the listings, under the eBay Money Back Guarantee program.
